What Is Back Office Support and Why Should You Outsource It to Nepal?

Every business needs solid back-office support. It is the backbone of an organization that every mid-size or large-scale business must have to succeed. Though necessary, it is often difficult for companies to invest in the resources, workforce, and technology to enhance the potential of the department working in the back office. They can, however, come to the best solution by outsourcing the roles of this department.

Outsourcing back-office support will push your business to impressive heights while ensuring that you remain profitable throughout the process. In the dynamic market that does not promise consistency, businesses will always remain a step ahead when they outsource different crucial back office duties to the respective service providers. There are many benefits to outsourcing back-office support to Nepal in your organization which are all discussed in this blog.

What is back-office support?

Back office support refers to the staff who don’t have to deal with customers on their day-to-day work at the office. It is always the employees at the front part of the office who do that. However, this does not mean that back office support staff don’t have to work as much, they carry some of the most crucial and mandatory duties in an organization.

Without back-office support functions, it is impossible to run an office, especially at the current time. Some such important duties include human resource management, data management, accounting, finance, technology, logistics inventory, etc.

These staff forces ensure that the organization runs smoothly while also aiding the productivity of those dealing directly with the customer. It would even be fair to say that the business development team and the customer service team in a company won’t be able to carry out their daily tasks if it is not for the work done by back office support.

Why should you outsource back-office support?

Outsourcing refers to letting a third-party staff or an organization handle your company’s day-to-day tasks. Companies are less obligated to cater to these staff or organizations regarding employee benefits. They can just as well be able to reap the benefits of the service provided by the outsourced professionals regardless of how much effort is made in retaining them.

There are many reasons as to why business owners tend to outsource back office support duties, some of them being as follows:

Budget-friendly

While businesses don’t hesitate to invest in their growth, smaller organizations or startups need to be wise with where they invest their money. Hiring new in-house employees cannot always be the best choice since you have to pay more for an employee than you do for someone who is working outside the office for a specific duty without directly being a part of your organization.

Professional help

Since outsourced agencies always hire those who have been trained for several years in the same field, it is always easier for businesses to find professional help. These experts rely on their experiences to carry out even the most basic work which in turn gives your business a noteworthy boost.

Increased efficiency

Your company will be able to put a better focus on the duties that cannot be outsourced when you outsource the tasks that can be. When a business owner does this, he will be able to keep his in-house employees fixed on certain tasks that are deemed more important for the organizational goals and growth. Moreover, you also get the chance to save your time, money, and efforts for training the in-house employees.

Shifted focus on core goals

Though important to the running of a company, back office support duties may not always support the core goals directly. Therefore, when you outsource such functions, you will be able to focus on what you may consider the core goals. These goals could include marketing and sales duties that require more focus to keep the company running and relevant.

Increased flexibility

A business is less than likely to have the same consistency throughout different back-office support functions every passing day. Hence, to increase flexibility, you can simply outsource a third party to do all the back office tasks as per necessity. This way you can have these outsourced staff force either increase or decrease the amount of work they do.

Business growth and scalability

Business owners cannot always remain self-reliant while planning on business growth and scalability. Likewise, they need to have proper support which comes best in the form of outsourcing service providers who have just the expertise to grow a business. Scaling a business with time becomes just as simple for business owners.

Advanced technology

Not every business can have advanced tools that support every other back office support function. When you outsource a third-party service provider for the same, they will use advanced technology that specializes in specific functions increasing the effectiveness and profitability of your business. Your business also gets a competitive edge in the market due to this.

What back-office support duties can be outsourced?

Many duties and tasks can be outsourced. There sure are a few that require in-house employees like sales and business development. The following are the back office support duties that can be outsourced without an issue:

Accounting and finance

Relying on a trustworthy organization means that you can just as much be assured of the fact that they won’t misuse your company’s financial data. Accounting and finance are two of the most important aspects of a company. From day-to-day financial transactions to the salaries of the organization’s employees, the two aspects cover almost everything related to money and assets.

These duties, however, do not necessitate the active presence of an in-house employee. Certified professionals will be able to manage, assess, and report monetary transactions of your business. You can easily pair this service with an outsourced bookkeeping service to ensure better results.

Human resource management

An outsourced human resource management service is going to help your company handle all the tasks associated with managing employees, payrolls, and hiring/firing duties. All these functions may or may not require different individuals. You don’t even have to worry about remaining compliant while handling the aforementioned functions since an outsourced company or staff works as per the legal laws of the country.

Being wise on your business’s budget can best be done when you rely on a third party who is worthy of your trust while still not being an in-house staff.

Data entry

One of the most tedious tasks in an organization is data entry. Having an active in-house employee do the same will limit their effectiveness in other tasks. So, it is best to rely on an outsourced service provider for the same. Even though this work is monotonous, it is just as important for a successful running of an organization.

Data entry includes storing data, organizing and managing them. Inputting information from detailed records to the computer in a digital form through this function helps companies keep records for a longer time while also having a safety backup, unlike physical records.

Information technology (IT) support

Software updates, network management, telecommunications, hardware maintenance, and troubleshooting are important information technology or IT duties that need much focus. But, these duties don’t quite require an in-house staff. You can have anyone from an outsourcing company fulfill such tasks with ease.

Additionally, the staff force that you will find for IT support is going to have the required technical know-how as experts in the field. There is almost no reason as to why you should not consider outsourcing this function.

Marketing

Companies have varying needs as per their nature and workload. A lot of companies prefer to outsource marketing duties rather than hiring in-house employees to do the same. You can outsource service providers to conduct both offline and online marketing duties. Promoting your business through billboards, TV, and radio are timeless outsourcing strategies that have been used by companies for a long time.

As for the current time, online mediums of marketing like content marketing, SEO, social media marketing, and PPC can be done with the help of an outsourced staff. Further, the staff force that you outsource is more than likely going to be marketing experts as well.

Conclusion

Back office support is one such support system of an organization without which it can’t run. Adequacy in these functions ensures growth, profitability, and better chances of scaling up. Outsourcing the duties makes it possible for you to keep your budget as low as possible while being able to succeed in achieving your business goals. When you outsource back-end operations, you get the best talents and resources. The service providers also promote the growth and effectiveness of the work done by your in-house employees.