SERVICE

Digital Customer Experience

Digital
Customer Experience

Customers’ expectations are changing — we level up the experience.

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Digital Customer Service

Digital Customer Service

Improve customer satisfaction and efficiency with our digital customer service and support solutions. Our digital customer service and support solutions can help you improve customer satisfaction, efficiency, and reduce costs. We offer a variety of channels, such as live chat, chatbots, and self-service portals, so that customers can get the support they need, when they need it. Our team of experienced customer service professionals is available 24/7 to provide quick and accurate support.

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FCR

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Service Level

BPO Services
BPO Services

Social Media Management

Social Media Management

In today’s digital world, social media is a powerful tool for businesses to connect with customers, build relationships, and grow their brand. Our social media management solutions can help you take advantage of this opportunity and achieve your business goals. We offer a comprehensive range of social media management services, including:

Content creation: We will create engaging and informative content that will help you attract and engage your target audience.

Campaign management: We will develop and execute social media campaigns that will help you achieve your marketing goals.

Analytics: We will track your social media performance and provide you with insights that you can use to improve your results.

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CSAT

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ESAT

BPO Services

Chat Support

Chat support is a convenient and efficient way to get help from a live agent. Our chat agents are trained to know your products and services, and available 24/7 to answer your questions and help you resolve any issues. With Chat support provide quick and easy access to your customers.

Email Support

Email support is a reliable and efficient way to get help from a customer service representative. Our email agents are trained to know your process, products, and services, and available 24/7 to answer customer questions and help resolve issues. Offer detailed response to customers with email support.

SEO and Content Marketing

Two essential components for successful online marketing strategy. SEO helps to improve your website’s ranking in search engine results pages; content marketing helps to attract and engage visitors to your website. With SEO and content marketing drive traffic to your website, generate leads, and increase sales.

Content Creation

Creating relevant, engaging, and informative contents in a variety of formats, such as blog posts, infographics, social media posts, videos, and more. It is essential for all business sizes to reach the target audience and achieve their marketing goals.

Campaign Management

Plan, execute, track, and analyze social media campaigns. Generate leads and sales funnel with strategic content creation, campaigns in social media that are effective and efficient.

Paid Advertising

A great way to reach the targeted audience and drive traffic. With paid advertising, you can choose the keywords and phrases that you want your ads to appear for, and set a budget that you are comfortable with, generate leads and sales.

Project Delivery Structure

Process
  • Understanding expectations
  • Outline the process requirement
  • Define process delivery plan
People
  • Hiring talents for the process
  • Onboarding, Technology Training
  • Culture – Know how, Dos and Don’ts
  • Ready for production
Talent Development
  • Training and Needs Analysis
  • Continuous Development Plan
  • Up skilling and Certification
Performance
  • Key Process Performance Metrics
  • People – Employee Satisfaction
  • Quality Management System – Live, Side-by-Side, Recorded
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Why Choose Our Services

Results-Driven Approach

We are dedicated to delivering tangible results that align with your business objectives and contribute to your growth.

Customer-Centric Approach

We prioritize understanding your customers’ needs to deliver personalized experiences that exceed expectations.

Professional Outreach

Our team of trained professionals ensures that every interaction reflects positively on your brand, fostering trust and credibility.

State-of-the-Art Technology

Our advanced call center technology ensures seamless call routing, efficient issue resolution, and accurate data management.

Scalability

Whether you’re a startup or an established enterprise, our flexible solutions can adapt to your evolving business requirements.

Skilled Professionals

Our team consists of trained and experienced people who provide exceptional service and maintain high standards of professionalism.

Cost-Effective

Benefit from cost savings without compromising on service quality. Outsourcing your call center needs to us allows you to allocate resources more strategically.

Our Services

Experience seamless customer interactions. Elevate your online presence through Social Media Management, fostering meaningful connections and enhancing brand impact.
Enhance call center efficiency with our specialized services. Inbound ensures great customer care, and Outbound strengthens sales. Elevate experiences and achieve goals.
Maximize data value with our thorough entry and processing. Typing, formatting, validation, and transformation, we convert raw data to insights, resulting smarter decisions.
Simplify workforce management with our comprehensive staffing, EOR and payroll management services. We ensure a seamless process that empowers your business growth.
Optimize your finances with our accounting and bookkeeping services. From precise bookkeeping to seamless accounting and tax compliance, we ensure accuracy and compliance.
Optimize medical operations from billing and processing to coding and record keeping, we handle healthcare finances, ensuring accurate records, allowing you to focus on delivering quality patient care.
Elevate mortgages with our Mortgage and reporting services. From documentation and compliance to coordination and credit checks, we streamline the process for your financial success.
Boost security with our surveillance services. From remote CCTV monitoring to voice recording and quality audits, we offer comprehensive solutions. Rely on us for top-notch premises security.
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Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.

Lagankhel-19,  Lalitpur, Nepal | Email: info@kantipurmanagement.com
Phone No:  +977 1 5430599, 5432572 | +977 9801016516

Copyright 2023. Kantipur Management Pvt Ltd . All rights reserved.