Back Office
Support Services

Back Office Support Services in Nepal focus on transforming experiences at a personalized, human level by integrating the right technology and bringing your business workflow to life with caring, passionate people who prioritize the purpose behind every interaction. Our services include data entry, cleansing and processing, virtual assistant support, payment processing and tracking, mystery shopping and appointment setting.

Years of Experience

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Employee Satisfaction

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Data Security: Your safety is our priority

We maintain an ISO 27001:2022 – certified Information Security Management System (ISMS) with robust logical and physical security measures, including CCTV surveillance, biometric access, disk encryption, firewalls, and advanced cybersecurity system.

Our infrastructure features fiber optic facilities and gigabit Ethernet connectivity, enabling customized network, security, scalability, reliability, and performance configurations to meet diverse client requirements.

Reduce Costs:
SAVE UP TO 75%

Outsourcing operations to Nepal can save up to 75% compared to local hiring. With a skilled workforce and competitive labor market, Nepal offers a cost-effective solution for companies.

SAVE UP TO 75%

Outsourcing operations to Nepal can save up to 75% compared to local hiring.

Date Entry, Cleansing and Processing

We provide expert data entry, cleansing, and processing services. Our meticulous approach ensures your data is accurate, organized and ready for analysis, optimizing efficiency and informed decision - making for your business.

Virtual Assistants Service

We provide reliable virtual assistant services to meet your business needs, offering remote administrative, technical, and creative support. Our services boost productivity handling email, chat, customer support, and more.

Payment Processing and Tracking

Our expert service ensures secure, accurate and timely handling of transactions. We manage invoicing, monitor payments, and provide detailed reports to streamline your financial operations and improve efficiency.

Mystery Shopping and Auditing

We evaluate customer experience, employee performance, compliance, and satisfaction, delivering detailed insights to help improve service quality, operational standards, and overall business performance.

Appointment Setting

Our Appointment Setting service streamlines your sales process by scheduling qualified meetings with potential clients. We ensure timely follow-ups, improve lead conversion, and boost productivity for business growth.

Learn More About

Our Services

Reasons to Partner With KMPL

We streamline your operations through expert outsourcing solutions that enhance efficiency, growth, and business focus.

Years in
Operations

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Clients Across
the Globe

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Satisfaction
Rate

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Business
Repeat Ratio

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Commit to Evolving

We take over time-consuming support functions, so you can invest your energy where it counts.

Be cost-effective

We offer expert support that maximizes value, improves efficiency, and keeps costs down.

Enhance Performance

Access our professional know-how to elevate team efficiency and drive high-impact results.

Strengthening Your Path to Progress

It’s our unique fusion of expertise, client focus, and commitment to growth that makes us different.

Customized Strategies to Grow Your Business

Grow and succeed without the burden of recruiting and training new employees.

Trust our HR and training to reduce risk

Minimize risk by ensuring precise hiring and comprehensive, ongoing training.

Start your Digital Customer Experience
Journey with us !

Customer Success

Clients that understand the need of customer centric and result driven services.

Great Team

Trust and repeat business from the customers paving way for continued focus on customer success.

Great Country & People

A beautiful country with people who are engrained with hospitality and humility.

HRDD Compliant

As a company we respect rights of each and individual human at work, community, and the country.

Project Delivery Structure

Process
People
Talent Development
Performance
Continuos Improvement

Solutions We Provide

We deliver high-quality, trusted solutions that optimize operations, reduce costs, and drive business growth – empowering organizations to achieve greater efficiency, enhanced performance, and sustainable success.

Trusted by brands around the globe

A Decade of Excellence

We have been working with KMPL for the past 10 years, and their service has been consistently outstanding. We truly appreciate their excellence in service.

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Excellent CX Team

Delivering exceptional contact center service with great dedication and outstanding customer experience.

KMPL, a professional BPO and HR service provider, offers prompt and efficient assistance. We have been working with KMPL for the past 7 years, during which they have consistently provided exceptional service. Their staffing and payroll services for our team are smooth and efficient, leading to a highly satisfying partnership.