Partner for BPO and HROutsourcing Services
Your Growth, Our Expertise
KMPL, an ISO 9001:2015 and ISO 27001:2022 certified BPO and HR Outsourcing Company in Nepal, delivers IT-enabled solutions to help you streamline operations, reduce costs, and drive growth, with 24/7 support services to ensure continuous business operations.
Our Certification and Recognition
Building Success Together
Kantipur Management Private Limited, an ISO 9001:2015 and ISO 27001:2022 certified ВРО and HR outsourcing company in Nepal, has been providing outsourcing services for the past 10 years. Our offerings span a wide range of BPO services, including call center management, back office support, finance and accounting, digital marketing, IT support, and talent hiring and more.
Kantipur Management is a trusted partner for businesses of all sizes, helping them to improve their efficiency, productivity, and customer satisfaction.
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KMPL's Service Foundations
At KMPL, we deliver personalized, customer-focused services with 24/7 availability, transparent communication, and a strong cultural fit, creating a seamless environment that drives process success and business growth.
STRONG CUSTOMER CENTRIC APPROACH
KMPL's Customer-Centric Approach understands needs, craft empowering, tailored experiences, fostering interactions aligned with goals.
VARIED TIME ZONE AVAILABILITY
KMPL provides 24/7 service adhering the global demands, it overcomes time constraints, addressing challenges and seizing opportunities worldwide.
COMMUNICATION
Proactive communication approach at KMPL fosters successful collaborations, timely updates, addressing progress, concerns, and seeking feedback.
CULTURAL FIT
In our connected world, cultural fit is key. KMPL talents adapt to your work culture seamlessly, fostering a positive and productive environment.
Solutions We Provide
We deliver high-quality, trusted solutions that optimize operations, reduce costs, and drive business growth – empowering organizations to achieve greater efficiency, enhanced performance, and sustainable success.
Digital Customer Experience
Digital Customer Experience
Improve customer satisfaction and efficiency with our 24/7 digital support solutions, including chat, social media, SEO, and content services.
- Digital Customer Service
- Social Media Management
- Email and Chat Support
- SEO and Content Marketing
- Content Creation
Call Center Management
Call Center Management
Our skilled agents, advanced technology, and proven processes deliver fast resolution, high satisfaction, and cost-effective quality service.
- Inbound Call Center Service
- Outbound Call Center Service
- Technical Support Service
- Telemarketing and Outbound Sales
- Booking and Order Tracking
Back Office Support Service
Back Office Support Service
We deliver personalized support by integrating technology & passionate teams for data entry, virtual assistants, & more.
- Date Entry, Cleansing and Processing
- Virtual Assistants Service
- Payment Processing and Tracking
- Mystery Shopping and Auditing
- Appointment Setting
Finance and Accounting
Finance and Accounting
We deliver accurate, scalable solutions to streamline operations, ensure compliance, and support smart business decisions.
- Account Receivable (AR) and Payable (AP)
- Bookkeeping Service
- Invoicing, Billing and Collections
- Tax Preparation and Compliance
- Financial Planning & Analysis
Human Resource Management
Human Resource Management
We provide end-to-end HR solutions to hire talent, manage employees, ensure compliance, and scale teams efficiently.
- Recruitment Service
- Staffing Service
- Payroll Management Service
- Staff Augmentation
- Employer of Record Service
Mortgage Processing Service
Mortgage Processing Service
Our mortgage processing ensures accuracy, compliance, and timely service, streamlining the loan lifecycle for lenders and borrowers.
- Application Verification
- Loan Origination & Loan Processing
- Loan Underwriting
- Compliance Checks and Quality Control
- Closing and Post-Closing Services
Reasons to Partner With KMPL
We streamline your operations through expert outsourcing solutions that enhance efficiency, growth, and business focus.
Operations
the Globe
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Repeat Ratio
Commit to Evolving
We take over time-consuming support functions, so you can invest your energy where it counts.
Be cost-effective
We offer expert support that maximizes value, improves efficiency, and keeps costs down.
Enhance Performance
Access our professional know-how to elevate team efficiency and drive high-impact results.
Strengthening Your Path to Progress
It’s our unique fusion of expertise, client focus, and commitment to growth that makes us different.
Customized Strategies to Grow Your Business
Grow and succeed without the burden of recruiting and training new employees.
Trust our HR and training to reduce risk
Minimize risk by ensuring precise hiring and comprehensive, ongoing training.
Start your
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Staffing
Offshore
Virtual
Journey with us !
- Secure
- Trusted
- Transparent
- Cost Effective
Our Client Say
Trusted by brands around the globe
A Decade of Excellence
We have been working with KMPL for the past 10 years, and their service has been consistently outstanding. We truly appreciate their excellence in service.
Excellent CX Team
Delivering exceptional contact center service with great dedication and outstanding customer experience.
KMPL, a professional BPO and HR service provider, offers prompt and efficient assistance. We have been working with KMPL for the past 7 years, during which they have consistently provided exceptional service. Their staffing and payroll services for our team are smooth and efficient, leading to a highly satisfying partnership.
MS. ZIWEI ZHAO
UnionPay International, Singapore
Effortless, Speedy & Trusted Service
KMPL has expertly managed our customer support team, ensuring compliance and handling the entire HR lifecycle.
Reliable 24/7 Support Team
KMPL provides unwavering 24/7 support that has helped us grow faster. Their team’s professionalism and dedication have enabled us to improve our CX.
Experiences With Us: All Verified Reviews
Creates customer happiness and personal growth
Working for over two years, good friendly work environment & care for employees.
Team of Professionals
Professional and dedicated team, understands business needs & align to enhance the overall customer experience.
Delivering Excellent Results
The company helped achieve higher FCR and CSI with the excellent work and support function they have in place.
Great place to learn & grow
Positive and learning environment for novice to kick start your career with the BPO services the company offers.
Creating Memorable Experiences
Right place to learn, grow and contribute towards creating memorable experiences.
Growing Together: My Journey with KMPL
I deeply value KMPL’s organizational culture, supportive working environment, and strong focus on professional growth.
Read Our Latest Blogs
Stay informed on the dynamic landscape of Business Process and Human Resource outsourcing services with KMPL. Explore our latest blogs, trends, news updates, and valuable resources to stay ahead in the industry and make informed decisions for your business growth and success.
We are grateful for Kantipur Management's exceptional services in Customer Support Outsourcing, Tele-Sales Management, and Skilled Staff Outsourcing for our Service Centers. Over the past ten years, our partnership with KMPL has exceeded expectations, and we commend their outstanding performance.
Sabin Maharjan DGM - Customer Service & After Sales at Dish Media Network Limited