Your Trusted Partner For BPO and Outsourcing Services
KMPL has been delivering BPO and outsourcing services to global clients for over 10 years. We currently manage more than 20 million customer interactions annually and oversee a workforce of 1,050+ employees. Our operations are based in a 12,000+ sq. ft. state-of-the-art facility, equipped with advanced security and surveillance systems.
About Us
Kantipur Management Private Limited, an ISO 9001:2015 and ISO 27001:2022 certified ВРО and and outsourcing services provider in Nepal, has been providing outsourcing services for the past 10 years. Our offerings span a wide range of BPO services, including call center management, back office support, finance and accounting, bookkeeping, digital marketing, technical support, mortgage processing, staffing and payroll management and more.
Kantipur Management is a trusted partner for businesses of all sizes, helping them to improve their efficiency, productivity, and customer satisfaction.
Trusted BPO and Outsourcing Services
Our Milestones
2014
Establishment
Year of Establishment, 2 Clients, 32+ Employees
2015
Started Call Center
Call Center outsourcing inbound service (semi-managed) for an ISP 80+ Employees
2017
Continuous Growth
Sales process outsourcing, Staffing Service for Telecom, DTH, Banks 7 Clients, 300+ Employees
2019
550+ Employees
Outbound Sales, Inbound Call Center for ISP & Govt. Agencies 10 Clients, 550+ Employees
2021
ISO 9001:2015
Expanded to 10,500+ sq. ft. state-of-the-art facility with high-security infrastructure.
2022
Expanded Globally
Building a strong international presence with 47 clients and 800+ employees.
2023
ISO/IEC 27001:2022
20M+ Customer Interactions/year, 78 Clients worldwide, 1000+ Employees.
2025
1050+ Employee
Growing globally, averaging $4M in revenue, with 100+ clients and 1,050+ employees.
Our Values
Uphold honesty, transparency, and ethical behavior in all interactions, with employees and customer.
Focus on understanding and meeting customer needs and deliver memorable experiences.
Trust on our Employees, Customers and Partners to deliver best services and lasting association.
Executive Team
We Believe Coming together is a beginning, staying together is progress, and working together is success. Explore a new level of excellence with Kantipur Management. Allow them to enhance your business, simplify your operations, and unleash your maximum potential. We help businesses succeed with the core values that enabled us to be where we are today: Discover the possibilities and embark on a path to success with its unparalleled services below.
Pareshor Kharel Co-Founder and Managing Director
Pareshor Kharel has 15 years of experience setting up, managing and scaling customer experience contact centers. Serving as the Managing Director for Kantipur Management from 2014 to 2023, he has been involved in strategic planning, talent acquisition, operational process optimization and client relationships.
Prior to founding Kantipur Management, he served as the Managing Director of Rolling Plains, a call and contact center company. In this role, he gained extensive experience in setting up and managing customer experience centers. He has also consulted with telecom, internet service providers, and government agencies to help them set up customer experience centers of varying sizes, from 5 seats to 200 seats.
Mr. Kharel is a highly experienced and knowledgeable professional in the customer experience industry.
He has a proven track record of success in setting up and managing customer experience centers that deliver excellent service to customers. Kantipur Management is well-positioned to provide its clients with the same level of expertise and service.
Trusted by brands around the globe
A Decade of Excellence
We have been working with KMPL for the past 10 years, and their service has been consistently outstanding. We truly appreciate their excellence in service.
Excellent CX Team
Delivering exceptional contact center service with great dedication and outstanding customer experience.
KMPL, a professional BPO and HR service provider, offers prompt and efficient assistance. We have been working with KMPL for the past 7 years, during which they have consistently provided exceptional service. Their staffing and payroll services for our team are smooth and efficient, leading to a highly satisfying partnership.
MS. ZIWEI ZHAO
UnionPay International, Singapore
Effortless, Speedy & Trusted Service
KMPL has expertly managed our customer support team, ensuring compliance and handling the entire HR lifecycle.
Reliable 24/7 Support Team
KMPL provides unwavering 24/7 support that has helped us grow faster. Their team’s professionalism and dedication have enabled us to improve our CX.
Experiences With Us: All Verified Reviews
Creates customer happiness and personal growth
Working for over two years, good friendly work environment & care for employees.
Team of Professionals
Professional and dedicated team, understands business needs & align to enhance the overall customer experience.
Delivering Excellent Results
The company helped achieve higher FCR and CSI with the excellent work and support function they have in place.
Great place to learn & grow
Positive and learning environment for novice to kick start your career with the BPO services the company offers.
Creating Memorable Experiences
Right place to learn, grow and contribute towards creating memorable experiences.
Growing Together: My Journey with KMPL
I deeply value KMPL’s organizational culture, supportive working environment, and strong focus on professional growth.