In today’s competitive business environment, firms need to deliver exceptional customer experience to expand global reach and engage with customers from diverse backgrounds all around the globe. With the rising demand for BPO services in Nepal, we have been enhancing customer experience and engagement to achieve scalability and broadening business horizons. Here are reasons to...
In recent years, customer experience Trends have emerged as an important component in driving business success. Due to the COVID-19 epidemic, new customer experience norms have emerged, making it even more essential for meeting expectations. This landscape is expected to evolve further in 2023, with breakthrough technology and changing consumer behavior and expectations. Likewise, it...
Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway will close the loop on focusing solely on the bottom line.
Social media is very crucial in today’s competitive environment. Be it a startup or a multinational company, social media is being used to bridge the gap between your potential customer, maintain a brand presence, and increase sales. And social media management can help you achieve these goals. What is Social Media Management? In simple words,...
Taking seamless key performance indicators offline to maximise the long tail. Keeping your eye on the ball while performing a deep dive.
In the ever-shifting customer service landscape, businesses are sailing the digital wave with “Digital Customer Service” (DCS). This acts as the wind in their sails, helping them navigate the digital sea and maintain a competitive edge. What is Digital Customer Service? Digital customer service, often stated as e-support or online customer assistance, involves harnessing digital...
Credibly reintermediate backend ideas for cross-platform models. Continually reintermediate integrated processes through technically sound intellectual capital. Holistically foster superior methodologies without market-driven best practices.
Nepal, dwelling in the Himalayas, is well-known for its rich culture, warm hospitality, and breathtaking landscapes. Its economic progress highlights diverse sector customer service. Prominent in all industries, Nepal’s customer service landscape is a potent mix of opportunities and challenges, especially in Banking, Hotels, Airlines, and Telecom. Vince Lombardi’s quote, “It takes months to find...
IT outsourcing services in Nepal have grown over time, with growth in digital transformation and an increased focus on business development. IT outsourcing makes it easier for businesses to grow while going easy on the business owner’s pocket, recovering as quickly as possible from any disasters caused in the organization, conveniently having access to a...
Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.
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