Telemarketing and Outbound Sales Services in Nepal

The business world has gotten more competitive than ever. And, with this, there has been a rise in just as many tactics to increase leads and close sales. Telemarketing and outbound sales are one way organizations are now increasing profits. The tactic is simple, strategic, and combines people and processes with the goals of the company rather smoothly.

Nepal has been emerging in the ‌telemarketing services as of the current time. An English-speaking population of youth who also ensure cost effectiveness and diligence in their work have been some of the major reasons as to why telemarketing and outbound sales services in the country have become so popular.

And, it is not just big and established companies that are adopting telemarketing and outbound sales services; even startups and small and medium enterprises are benefiting from this service. To dive deeper into telemarketing and outbound sales services in Nepal, be sure to read till the end!

The Evolution of Telemarketing Services in Nepal

It has been over two decades since Nepal has been evolving in the telemarketing service industry. The early 2000s saw a rise in the number of BPO service providers who would further initiate telemarketing services to help businesses of all natures grow and scale up over time. Not very long after the telemarketing services had gotten popular in Nepal, business owners started utilizing this service to reach their company goals effectively.

Today, it is not just the local businesses that rely on agencies that provide telemarketing services and outbound sales services in Nepal. There are plenty of offshore clients and those from diverse fields like healthcare, finance, tech, and e-commerce who depend on telemarketing services.

What’s even better about the telemarketing services in Nepal today is that, internet infrastructure is better than ever, telecom systems have improved a lot more compared to when telemarketing services first got popular over two decades ago, and the service providers are highly educated individuals with expertise of several years in this service industry.

Key Services Offered by Outbound Call Centers in Nepal

The following are the key services offered by outbound call centers in Nepal:

Telemarketing

Telemarketing services refer to calling a potential customer to let them know about the latest offers available to them or any product that they may find useful and appealing. Telemarketing services may seem basic on the surface level, but one can only be surprised at the number of people who are magically persuaded by marketers to buy products and services just on the basis of what they hear on the phone.

Sales Campaign Management

It’s not just cold calls that make an impact for a business. There should be frequent cross calls and upselling (sales after selling a product or two already). While not every other call will lead to sales, the number of sales through sales campaign management done through outbound services can be very impressive.

Lead Generation

Businesses can enjoy genuine and interested leads with the help of telemarketing services or outbound sales services. Nepalese service providers tend to train their employees in such a way that they appeal and click in their customers’ minds just the right way. Further, their convincing power, paired with courtesy, is nothing but commendable.

Customer Acquisition and Retention

Acquiring new customers after every other sale is not the only work to do in telemarketing services or outbound services. One has to call the customers to let them know about “loyalty programs”, satisfaction surveys, and simply follow-ups for them to make newer sales. This way, a loyal base of customers can be retained over time.

Market Research and Surveys

Gathering feedback through surveys and conducting market research can help businesses identify what kind of customers they can best cater to and what works‌ best for their organization.

Appointment Setting

Chasing the leads is never a fruitful way to profit as a business. Setting appointments with customers just on time to make sure that the sales representatives follow up on leads to make sales is a creative part of telemarketing services and/ or outbound sales services.

Product Registration and Verification

Outbound sales services include backend work like data entry, product verification, and warranty registration. Such work helps ensure customer trust as well as authenticity.

Advantages of Telemarketing and Outbound Sales Services in Nepal

There are many advantages of telemarketing and outbound sales services in Nepal. The following are the major ones:

Pocket Friendly

Telemarketing and outbound sales services in Nepal can be very affordable. If you’re a local business in Nepal, you don’t have to worry about stretching your budget too much to get an impressive number of sales. Also, if you’re a company from abroad, you can easily get in touch with a service provider from Nepal and enjoy the frequency of leads turning into loyal customers, all on a budget.

Varied Time Zone Availability

Nepal’s time zone allows the workers to collaborate with clients from Europe, North America, Australia, as well as other Asian countries. Hence, even when you’re not active in your workplace, your Nepalese workforce will actively be working for you while also connecting with you almost throughout the day.

Skilled Workforce

The Nepalese workforce is skilled enough to impress you with their capabilities as telemarketers and salespersons. They are educated in tech and marketing, which makes telemarketing and outbound sales services in the current world scenario all the more effective, regardless of the industry you’re from.

Cultural Fit

Nepalese workers are very adaptive. Therefore, you don’t have to worry about them not understanding your local or company culture. A little briefing and some collaborations are enough for them to work as per your cultural liking.

Customer-Centric Approach

Nepalese working with telemarketing and outbound sales services are all about their customers. While cracking a sales deal is their main motive, catering to the customers just the way things can work in both parties’ favor is a brilliant talent that the service providers each carry.

Scalability and Flexibility

You can hire either a small team for telemarketing services or a bigger team for a wider range of outbound sales services when you work with telemarketing and outbound sales service providers in Nepal.

Process of Telemarketing and Outbound Sales Services in Nepal

Top-tier service providers follow the following process of telemarketing and outbound sales services in Nepal:

• Client Briefing: Client briefing allows you to understand your clients and their needs better.
• Campaign Planning: Planning campaigns that work best for your business and in the eyes of your target customers helps make them effective.
• Agent Training: Training agents with a big focus on compliance, brand tone, and brand proposal helps personalize telemarketing and outbound sales services.
• Call Execution: There is a specific way in which calls are to be executed. Telemarketing and outbound sales services are meant for just that.
• Performance Review: Making reports according to KPIs like customer feedback, lead quality, conversion rate, and call volume helps your business grow with success.
• Frequent Optimization: The telemarketing and outbound sales services help make tweaks in strategies while also refining call scripts as and when necessary, with the required frequency.

Future Outlook of Telemarketing and Outbound Sales Services in Nepal

The future of telemarketing and outbound sales services in Nepal is very bright. With AI in constant use and the possibility of its evolution along with cloud-based CRM, omni-channel outreach, and increased demand for telemarketing and outbound sales services in the niche industry, the pattern of growth is only predicted to be in the upward direction.

And while technology is growing, so are the patterns for marketing; adding a human touch to your everyday marketing tactics can only work for the best for companies across industries. Needless to say, telemarketing services or outbound sales services are a requisite for the evolving business world, and Nepal has nothing but good to offer in this aspect.

Why Kantipur Management for Telemarketing and Outbound Sales Services

Kantipur Management Private Limited has been actively working to help businesses, both inside and outside Nepal, grow with virtual staffing, BPO, and customer support. The company has been leading as a service provider in the aforementioned sectors for more than a decade now, and the customer base keeps increasing every passing year.

So, why should you partner up with KMPL? We’ve got more than a reason for you! From their domain expertise, quality-driven culture, to their custom teams and global clientele, there is no reason why you should not collaborate with them. Further, you can also expect an end-to-end service when it comes to telemarketing and outbound sales services.

Conclusion

With companies like Kantipur Management Private Limited, you are not just hiring an outsourcing partner; you are finding a collaborator who will work alongside you to increase revenues and hit the goals. Telemarketing and outbound sales services are a business necessity that will help you earn what you’ve been yearning for as a business owner.

Partner up with KMPL by reaching out through a call or an email today and start closing sales, one call at a time!