Call Center Quality Assurance (1)

Quality assurance is one of the crucial aspects in call centers to ensure all the interactions are as professional and precise as possible. Call center quality assurance helps increase efficiency in all the tasks that take place in the call center. In the modern age, there has been a great emphasis on improving customer experience...

10 tips for your happy customer

For any business to grow and remain relevant, they need to keep their customers happy. The satisfaction of a buyer determines whether a business is going to be successful or not. Any business that has satisfied and returning customers will grow better and be able to earn more revenue in the long run. As for...

10 Practices for CX Analysis

Customer experience is an important aspect of analyzing a business. Every business has the motive to grow their customer satisfaction to bring in more revenue. Without good customer experience, companies will go under loss and will eventually come close to perishing with time. Customer experience includes the experience that a customer has with both the...

Outsource_to_nepal - 1

In today’s competitive business environment, businesses are constantly looking for strategies and innovation to boost their revenue growth. One such strategy can be outsourcing a telesales team to countries like Nepal. In telesales outsourcing, the company hires a third-party organization that specializes in handling sales-related operations, particularly selling products or services over the phone. Similarly,...

customer_Experience_trend_Nepal

In recent years, customer experience Trends have emerged as an important component in driving business success. Due to the COVID-19 epidemic, new customer experience norms have emerged, making it even more essential for meeting expectations. This landscape is expected to evolve further in 2023, with breakthrough technology and changing consumer behavior and expectations. Likewise, it...

Social-Media-Management

Social media is very crucial in today’s competitive environment. Be it a startup or a multinational company, social media is being used to bridge the gap between your potential customer, maintain a brand presence, and increase sales. And social media management can help you achieve these goals. What is Social Media Management? In simple words,...

Digital_customer_service

In the ever-shifting customer service landscape, businesses are sailing the digital wave with “Digital Customer Service” (DCS). This acts as the wind in their sails, helping them navigate the digital sea and maintain a competitive edge. What is Digital Customer Service? Digital customer service, often stated as e-support or online customer assistance, involves harnessing digital...

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Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.

Lagankhel-19,  Lalitpur, Nepal | Email: info@kantipurmanagement.com
Phone No:  +977 1 5430599, 5432572 | +977 9801800012

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