Successful businesses in Nepal are now operating with the help of virtual assistants. And, one of the main reasons why they are choosing assistants through virtual mediums is because of the affordability with efficiency. You can find skilled manpower virtually and won’t have to spend too much time and effort on finding someone on-site. And,...
A business can best benefit by outsourcing in the current day and time due to more than just one reason. When you outsource instead of hiring an in-house employee, you tend to save more on the recurring employee cost. In addition to this, the expertise that you get from outsourcing any service in your company...
Customer service plays a major role in building a business. When you serve your customers beyond what you’re selling them, then you will be able to bridge the gap between business and clients. Live chat service has become an effective way to do just that! Businesses should be accessible, and potential buyers must feel valued...
What Is Back Office Support and Why Should You Outsource It to Nepal? Every business needs solid back-office support. It is the backbone of an organization that every mid-size or large-scale business must have to succeed. Though necessary, it is often difficult for companies to invest in the resources, workforce, and technology to enhance the...
Hire Virtual Assistants: Find Your Perfect Remote Employee in Nepal It has become extremely crucial for companies to grow through fast-paced tactics today. But this will also take time, money, and effort. However, hiring virtual assistants is a solution to almost all of these problems. Virtual assistant hiring has grown worldwide along with challenges faced...
Quality assurance is one of the crucial aspects in call centers to ensure all the interactions are as professional and precise as possible. Call center quality assurance helps increase efficiency in all the tasks that take place in the call center. In the modern age, there has been a great emphasis on improving customer experience...
For any business to grow and remain relevant, they need to keep their customers happy. The satisfaction of a buyer determines whether a business is going to be successful or not. Any business that has satisfied and returning customers will grow better and be able to earn more revenue in the long run. As for...
Customer experience is an important aspect of analyzing a business. Every business has the motive to grow their customer satisfaction to bring in more revenue. Without good customer experience, companies will go under loss and will eventually come close to perishing with time. Customer experience includes the experience that a customer has with both the...
Hiring and firing is not the only thing a BPO company is responsible for when it comes to human resources management. There are many other important duties, one majorly being retaining good employees. As much as it is important to hire a good employee, it is just as important to keep them in the company...
In today’s competitive business environment, firms need to deliver exceptional customer experience to expand global reach and engage with customers from diverse backgrounds all around the globe. With the rising demand for BPO services in Nepal, we have been enhancing customer experience and engagement to achieve scalability and broadening business horizons. Here are reasons to...
Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.
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