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job description
- Efficiently identify and resolve technical issues by analyzing the root cause of the problem.
- Proactively manage all technical inquiries related to Internet and IPTV, ensuring no call is left unresolved, and promptly follow up on any abandoned calls.
- Accurately log customer and employee queries, categorizing them appropriately and providing clear descriptions of the issue.
- Immediately escalate complex issues to shift supervisors to expedite the troubleshooting process.
- Identify and prioritize urgent issues based on client guidelines for swift resolution.
- Continuously develop diagnostic skills to effectively troubleshoot internet, LAN, Wi-Fi, and related technical services.
Job Specification
Job Location: Nakkhu
Department: Technical
No. of Positions – 50, any time Flexible
Experience: Freshers can Apply
Key Skills:
- Strong understanding of ISP workflows and ability to work collaboratively in a team.
- Excellent verbal communication skills to effectively engage with customers and colleagues.
- Proficient in using office software packages with a solid grasp of key tools.
- Flexible and adaptable to work in any shift as required.
Education description
- Bachelor’s Running in related fields
- Fresher from technical backgrounds is encouraged to apply (BCA, BIT, BIM, BSc CSIT)
Other Specific Requirement
How to apply
Interested candidates are requested to fill out this form: https://forms.gle/D7kj4NAPUmXTt5tK9
Job Overview
Job Function:
Technical Support
Industry:
ISP/Tele Communication
Job Location:
Nakkhu, Lalitpur, Nepal
Education:
Bachelor’s Degree Running
Jobs Availability:
Full Time/Part Time
Offered Salary:
Negotiable
Min. Experience:
Freshers Can Apply
No. of Openings:
50+
Preferred Gender:
Any
Preference:
Technical Backgrounds is encouraged to apply (BCA, BIT, BIM, BSc CSIT)
Job Skills:
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