Outsource Healthcare Support Services to Nepal
Outsource Healthcare Support Services to Nepal: A Complete Guide for Global Healthcare Providers
The healthcare industry has consistently been one of the most in-demand sectors globally. With growing demand every other year, health professionals in Nepal have been providing specialized services to clients not only within Nepal but also all around the world, as global clients outsource healthcare support services.
If you are planning to outsource healthcare support services in Nepal, all you have to do is get in touch with a reliable service provider in Nepal. Healthcare outsourcing to Nepal is not only simple but also very affordable and satisfactory.
To know more about how you can outsource healthcare support services to Nepal and remote patient monitoring services can help better your company’s financial health and reputation in the industry, be sure to read till the end of this article!
What Are Healthcare Support Services?
Healthcare support services refer to the non-clinical healthcare functions carried out through patient support outsourcing. Anyone looking to outsource healthcare support services can expect to enjoy the following services:
- Virtual Care Solutions: Virtual care solutions include services like telemedicine or consultation for one’s health virtually. Such services usually take place on a virtual platform online.
- Remote Patient Monitoring (RPM): With regular interventions, the healthcare support service provider uses technology to monitor the health of a patient remotely.
- Medical Billing Outsourcing & Coding: Healthcare services can be transformed into codes and billed accordingly. Medical billing outsourcing and coding also help gain insurance services.
- Claims Processing: Managing and submitting insurance claims can be time-consuming. When you outsource healthcare support services, you can enjoy smooth claims processing.
- Patient Scheduling & Appointment Management: Coordination for patient appointments with healthcare providers’ service schedules falls under patient scheduling and appointment management.
- Healthcare Call Centers (Inbound/Outbound Support): Healthcare call centers help manage patient inquiries, get reminders on their appointments, and include patient follow-up for increased engagement.
- Insurance Verification: The patients should have their insurance verified for insurance coverage and streamlining of the billing process. This is done by the service provider when you outsource a healthcare support service.
- Revenue Cycle Management (RCM): Revenue Cycle Management, or revenue cycle management outsourcing, is done by the outsourcing service provider to keep track of the entire cycle from patient intake to payment. Further, this helps in efficient revenue generation.
- Data Entry & Health Records Management: Though a minor part of a bigger system, when you outsource healthcare support services, the service provider will keep a track of all the data and health records as soon as a patient is taken in, till the time they make the payment, for as long as they are engaged with the service provider.
- Chronic Care Management: Patients with chronic illnesses are well taken care of with the help of chronic care management. This helps improve their conditions impressively.
- Telehealth Assistance: Telehealth assistance, service through telephone, is meant to expand the services of service providers, ensuring easy accessibility and better health care service overall.
Why Outsource Healthcare Support Services to Nepal?
Nepal is growing in the healthcare support service industry, given that health professionals are becoming more accomplished and educated than ever in their field. Many professionals return to the country after having attained a medical degree from abroad or spend years gaining experience both in an educational institute and in the field.
These are not only the reasons why you would want to outsource healthcare support services to Nepal. The following sum up some major reasons:
Skilled Workforce
Nepal is a land full of opportunities, not only for the health care service providers but also for global employers. The educated, skilled workforce available in the country in the medical sector has made patient support outsourcing, or, even better put, remote patient monitoring services, simpler and dependable.
Affordability
Unlike European, Western, and even some Asian countries, Nepal does not charge as much when you outsource healthcare support services to them. Affordable healthcare outsourcing in Nepal does not compromise the service quality either. The education and skills of the workers are just as good, and sometimes they may even provide you with a better service, all for much lower cost.
Language Proficiency
Most Nepalese people speak in English on a daily basis. Moreover, the education system in Nepal prioritizes English language even more than their native language. This makes it easier for the young Nepalese healthcare support service providers to communicate with their clients.
Cultural Compatibility
Nepalese people are very patient and adaptable when it comes to culture of their employers and clients, in general. Cultural compatibility between Nepalese healthcare workers and their clients make it easier for them to collaborate and avoid disharmony. And, this also makes it easier for both the parties to work together through even the most complex health issues.
Government Support
From tax incentives to infrastructure development, the Government of Nepal is very supportive of BPO and IT industries. So, when you outsource healthcare support services to Nepal, you won’t have to face any hassle or complex procedures.
Healthcare Support Services Commonly Outsourced to Nepal
Employers from all around the world seek the following healthcare support services when they opt to outsource healthcare support services to Nepal:
- Medical Billing & Coding: Medical billing outsourcing and coding allow clients to enjoy timely billing and coding without delays or mistakes.
- Claims Processing: Claims processing help manage healthcare insurance claims effectively.
- Patient Scheduling & Appointment Management: Optimizing appointment systems through patient scheduling and appointment management smoothens healthcare support service process.
- Healthcare Call Centers: Healthcare call centers in Nepal provide support services to patients regardless of time and location they’re in.
- Insurance Verification: It is necessary to verify insurance before making the claims. Insurance verification help with just that.
- Data Entry & Health Records Management: Data entry and health records management help keep a record of patients accurately.
- Remote Patient Monitoring: Remote patient monitoring refers to monitoring patient’s health remotely and it is commonly done in patient support outsourcing.
- Telehealth Assistance: To make services even more convenient, telehealth assistance is often preferred by both remote patient monitoring service providers and patients. This is a common service provided by healthcare call centers in Nepal.
Benefits of Outsourcing Healthcare Support Services to Nepal
When you outsource healthcare support services through a healthcare BPO in Nepal, you can enjoy the benefits as follows:
- Cost Savings: When you outsource healthcare support services to Nepal, you can reduce operational costs impressively.
- Access to Skilled Professionals: Outsourcing healthcare support services to Nepal also means that you will get easy access to professionals who have been working in the field for a considerable time, with the necessary experience.
- Scalability: A major benefit of outsourcing healthcare support services to Nepal is being able to scale healthcare operations according to customer demands.
- Focus on Core Activities: When service providers take on the remote patient monitoring services part, health care professionals can better focus on core treatment and care activities.
- 24/7 Operations: Different time zone allows professionals, both that have been outsourced and those working on the field, to be available for their patients round the clock.
How the Outsourcing Process Works
The outsourcing process works in the following ways:
Assessment of Needs
First of all, employers need to identify gaps in their services. The minor activities that are not being covered by the in-house staff force can be covered by those outsourcing healthcare services.
Vendor Selection
Vendor selection is the process of finding the best service provider in Nepal. Before you decide to outsource healthcare support services to a random service provider, make sure you research and needs analysis is on point.
Service Agreement
Service agreement lets both employer and the outsource agency establish terms and conditions as outsourcing agreement. This step is very crucial because it lets both the parties become transparent on what they can expect after the collaboration.
Implementation
This refers to the step where you will be setting up systems for implementation or service delivery. This is the main step and needs much concentration from even the employing party.
Monitoring & Evaluation
Finally, monitoring and evaluation allows for you to conduct regular assessment of service quality as well as performance. This step encourages both outsourcing party and the outsourced party to make improvements for better service.
Case Studies & Success Stories
Many healthcare providers have till date outsourced support services to Nepal. The following are some inspiring case studies and success stories:
Possible Health
A non-profit organization, Possible Health is dedicated to providing high-quality primary healthcare to underserved populations in rural Nepal. Their approach bridges the gaps between comprehensive treatment, community health professionals, telemedicine, and sustainable infrastructure.
Their remote teleconsultation models connects health workers with specialists who are 30 hours away. Hence, the initiative has helped mental health expertise be reachable for people living even in remote areas.
Telehealth Initiatives
The remote Waku Health Post of Solukhumbu did not have access to proper healthcare because of geographical challenges initially. However, Action for Nepal and the Australian Himalayan Foundation helped conduct affordable healthcare outsourcing in Nepal as well as conducted telehealth program which made health services accessible even in a place as remote as Solukhumbu.
Organizations like Health Yaad Aayo also been providing remote patient monitoring services including online doctor consultations, lab testing at home, and medicine delivery. This has helped cater to the growing need for healthcare in regions who had otherwise been out of access of such services before.
Why US, European, and Australian Healthcare Providers Choose Nepal
Health service providers in the U.S., Europe, and Australia choose Nepal to outsource healthcare support services because of the following major reasons:
- Cost-effectiveness: The cost of workers in Nepal is way less than that in the U.S., Europe, or Australia. Therefore, any organization can afford to outsource healthcare support services to Nepal.
- Talented Staff: The staff force in Nepal is very talented and has its reach in many regions across the world. They are both educated and trained enough to cater to global customers.
- High-quality services: While the Nepalese workforce does not charge as much for their services, when you outsource healthcare support services from the country, you will be amazed by the high service quality.
- Cultural Harmony: Regardless of where you’re from, your Nepalese outsourced team will collaborate with you and blend in with your work culture without exception.
Future of Healthcare Outsourcing in Nepal
As compared to the past, Nepal has upgraded its service quality in the healthcare industry. Growth in healthcare call centers in Nepal or overall healthcare BPO in Nepal has been a good reason why the future of healthcare outsourcing in Nepal is bright. Needless to mention, along with the growth in the number of service providers, there has been just as much growth in the demand for the same.
The technological advancements in Nepal are also growing in number and popularity. The tech-savvy generation is likely to adapt just about any technological advancements in the world at a fast pace, as do youth workers in any other country in the world. Furthermore, the policies of Nepal are just as supportive of patient support outsourcing or remote patient monitoring services.
Conclusion
Nepal has been one of the top countries when a healthcare service provider wants to outsource healthcare support services. And, there is no better partner to collaborate with for your healthcare support service necessities than Kantipur Management Private Limited (KMPL). With over a decade of experience as a BPO service provider, the leading agency has been known for successful collaborations with clients worldwide.
To book your appointment, be sure to contact them via email or a quick phone call!
FAQs
- Why should I outsource healthcare support services to Nepal?
You should outsource healthcare support services to Nepal because the country is well known for supplying efficient workers to global clients. Affordable healthcare outsourcing in Nepal is another reason why you should outsource healthcare support services to Nepal.
- Is Nepal good for medical billing outsourcing?
Yes, Nepal is indeed good for medical billing outsourcing. BPOs in Nepal, who have been working in the field for decades, will deliver the best of service with modern advancements in mind.
- Can remote patient monitoring be outsourced to Nepal?
Yes, remote patient monitoring can be outsourced to Nepal. Nepal has both the proficiency and the infrastructure for the same.
- What healthcare support services can be outsourced to Nepal?
Call center support, insurance verification, RCM, data entry, medical billing, claims processing, patient scheduling, chronic care management, and telehealth help are some healthcare support services that can be outsourced to Nepal.
- How much does outsourcing healthcare to Nepal cost?
The cost of outsourcing healthcare to Nepal varies according to the operations. Regardless, the cost is going to be cheaper in Nepal than in most other countries in the world.
- Is healthcare outsourcing in Nepal ISO 27001 compliant?
The ISO 27001 compliance ensures data privacy and security, and most licensed healthcare support service providers are compliant with the standard.
- Who are the top healthcare outsourcing companies in Nepal?
The top healthcare outsourcing companies in Nepal include Kantipur Management Private Limited (KMPL), HumanX Global, Dearhold Ltd., etc.