Call Center
Management
Our call center management services provide efficient, reliable, and customer-focused support across both inbound and outbound channels. We leverage skilled agents, advanced technology, and proven processes to ensure quick issue resolution, high customer satisfaction, and streamlined operations – tailored to align with your business goals while reducing costs and enhancing service quality.
Data Security: Your safety is our priority
We maintain an ISO 27001:2022 – certified Information Security Management System (ISMS) with robust logical and physical security measures, including CCTV surveillance, biometric access, disk encryption, firewalls, and advanced cybersecurity system.
Our infrastructure features fiber optic facilities and gigabit Ethernet connectivity, enabling customized network, security, scalability, reliability, and performance configurations to meet diverse client requirements.
Reduce Costs:
SAVE UP TO 75%
Outsourcing operations to Nepal can save up to 75% compared to local hiring. With a skilled workforce and competitive labor market, Nepal offers a cost-effective solution for companies.
SAVE UP TO 75%
Outsourcing to Nepal can cut costs by up to 75%, offering a skilled, cost-effective workforce for global businesses.
Learn More About
Our Services
Reasons to Partner With KMPL
We streamline your operations through expert outsourcing solutions that enhance efficiency, growth, and business focus.
Operations
the Globe
Rate
Repeat Ratio
Commit to Evolving
We take over time-consuming support functions, so you can invest your energy where it counts.
Be cost-effective
We offer expert support that maximizes value, improves efficiency, and keeps costs down.
Enhance Performance
Access our professional know-how to elevate team efficiency and drive high-impact results.
Strengthening Your Path to Progress
It’s our unique fusion of expertise, client focus, and commitment to growth that makes us different.
Customized Strategies to Grow Your Business
Grow and succeed without the burden of recruiting and training new employees.
Trust our HR and training to reduce risk
Minimize risk by ensuring precise hiring and comprehensive, ongoing training.
Start your
Call Center Management
Journey with us !
- Secure
- Trusted
- Transparent
- Cost Effective
Customer Success
Clients that understand the need of customer centric and result driven services.
Great Team
Trust and repeat business from the customers paving way for continued focus on customer success.
Great Country & People
A beautiful country with people who are engrained with hospitality and humility.
HRDD Compliant
As a company we respect rights of each and individual human at work, community, and the country.
Solutions We Provide
We deliver high-quality, trusted solutions that optimize operations, reduce costs, and drive business growth – empowering organizations to achieve greater efficiency, enhanced performance, and sustainable success.
Digital Customer Experience
Digital Customer Experience
Improve customer satisfaction and efficiency with our 24/7 digital support solutions, including chat, social media, SEO, and content services.
- Digital Customer Service
- Social Media Management
- Email and Chat Support
- SEO and Content Marketing
- Content Creation
Back Office Support Service
Back Office Support Service
We deliver personalized support by integrating technology & passionate teams for data entry, virtual assistants, & more.
- Date Entry, Cleansing and Processing
- Virtual Assistants Service
- Payment Processing and Tracking
- Mystery Shopping and Auditing
- Appointment Setting
Mortage Processing Service
We ensure accurate, compliant, timely processing for a smooth loan experience.
Human Resource Management
We deliver HR solutions to hire talent, manage teams, and support business growth.
Finance and Accounting
Provide solutions to streamline operations, ensure compliance, and support smart decisions.
Our Client Say
Experiences With Us: All Verified Reviews
Creates customer happiness and personal growth
Working for over two years, good friendly work environment & care for employees.
Team of Professionals
Professional and dedicated team, understands business needs & align to enhance the overall customer experience.
Delivering Excellent Results
The company helped achieve higher FCR and CSI with the excellent work and support function they have in place.
We are grateful for Kantipur Management's exceptional services in Customer Support Outsourcing, Tele-Sales Management, and Skilled Staff Outsourcing for our Service Centers. Over the past ten years, our partnership with KMPL has exceeded expectations, and we commend their outstanding performance.
Sabin Maharjan DGM - Customer Service & After Sales at Dish Media Network Limited