What Is Back Office Support and Why Should You Outsource It to Nepal? Every business needs solid back-office support. It is the backbone of an organization that every mid-size or large-scale business must have to succeed. Though necessary, it is often difficult for companies to invest in the resources, workforce, and technology to enhance the...
Quality assurance is one of the crucial aspects in call centers to ensure all the interactions are as professional and precise as possible. Call center quality assurance helps increase efficiency in all the tasks that take place in the call center. In the modern age, there has been a great emphasis on improving customer experience...
Customer experience is an important aspect of analyzing a business. Every business has the motive to grow their customer satisfaction to bring in more revenue. Without good customer experience, companies will go under loss and will eventually come close to perishing with time. Customer experience includes the experience that a customer has with both the...
In today’s competitive business environment, businesses are constantly looking for strategies and innovation to boost their revenue growth. One such strategy can be outsourcing a telesales team to countries like Nepal. In telesales outsourcing, the company hires a third-party organization that specializes in handling sales-related operations, particularly selling products or services over the phone. Similarly,...
Outbound call centers are the “secret sauce” of modern business operations, helping businesses engage customers, boost sales, and gather data efficiently. What is an outbound call center? An outbound call center is like a team in a company that actively reaches out to customers or potential clients by making phone calls. The main gig of...
Nepal, dwelling in the Himalayas, is well-known for its rich culture, warm hospitality, and breathtaking landscapes. Its economic progress highlights diverse sector customer service. Prominent in all industries, Nepal’s customer service landscape is a potent mix of opportunities and challenges, especially in Banking, Hotels, Airlines, and Telecom. Vince Lombardi’s quote, “It takes months to find...
Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.
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