Hiring or staffing is one of the most crucial tasks in any organization, whether it is big or small. When you hire the right people to do the right job, then it is easier for your company to foster and grow, but the situation is otherwise when you fail to hire a suitable person for...
Hiring and firing is not the only thing a BPO company is responsible for when it comes to human resources management. There are many other important duties, one majorly being retaining good employees. As much as it is important to hire a good employee, it is just as important to keep them in the company...
In today’s competitive business environment, firms need to deliver exceptional customer experience to expand global reach and engage with customers from diverse backgrounds all around the globe. With the rising demand for BPO services in Nepal, we have been enhancing customer experience and engagement to achieve scalability and broadening business horizons. Here are reasons to...
Outbound call centers are the “secret sauce” of modern business operations, helping businesses engage customers, boost sales, and gather data efficiently. What is an outbound call center? An outbound call center is like a team in a company that actively reaches out to customers or potential clients by making phone calls. The main gig of...
Taking seamless key performance indicators offline to maximise the long tail. Keeping your eye on the ball while performing a deep dive.
In today’s dynamic business landscape, the value of going above and beyond for customers is worth its weight in gold. Exceptional customer service is essential for building strong relationships and brand loyalty. It relies on empathy, patience, and effective communication, often eased through inbound call centers. What is an inbound call center? An inbound call...
Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.
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