ArticleFeatured StoryUnderstanding Of Outsourcing and Remote Staffing Service

With competitive marketing trends, technological advancements, and increasing customer demand, organizations have been adapting to ways to embrace global talent pool access, cost-effectiveness, and specialized expertise through remote staffing and outsourcing. This trend is driven by the need for agility, cost-effectiveness, and access to specialized skills making remote staffing and outsourcing appealing in today’s business landscape. Similarly, the rise in freelancing platforms such as Fiverr, Upwork, Toptal, Freelancer.com, and many more businesses has helped firms to access talent from all across the globe.

Remote staffing and outsourcing are two different methods of acquiring personnel and resources for a firm. Although businesses can benefit from outsourcing and remote employment, businesses must understand the challenges and risks involved with each remote staffing and outsourcing and determine which option suits their needs. While they have some similarities, there are significant distinctions between the two.

What is Remote Staffing?

Remote staffing refers to the recruitment of individuals who work remotely or off-site, typically on a full-time or part-time basis. Remote employees are directly controlled by organizations and are part of the organizational workforce. Similarly, organizations have the authority to manage and supervise the work, set guidelines, and enforce policies.

What is outsourcing?

Outsourcing refers to hiring third-party or external companies for specific business tasks on a contract basis. The outsourcing service provider handles and manages the tasks on behalf of the client organization. The outsourcing client organization delegates management and control to the outsource service provider, and the outsourcing client has less control over the outsourced team’s operation and day-to-day activities.

What’s the difference between remote staffing and outsourcing?

The major difference between remote staffing and outsourcing is the type of control and management over the individuals the organization is hiring. In remote staffing, the business has direct control over the employees, similar to that of the traditional working environment of an office. However, in outsourcing the organization they outsource the projects wherein they lack those specific services and skills. Similarly, remote staffing is frequently done on a long-term basis, and the outsourcing timeline is determined by the project requirements. The following are the major differences between remote staffing:

Flexibility: In remote staffing, the organization has to hire employees and should be committed as an employer. On the other hand, in outsourcing, the organization has flexibility. The third party looks after recruiting and managing employees as a result the client organization can focus on project requirements and output.

Cost-effectiveness: Outsourcing costs are significantly lower than remote staffing. As such, it is beneficial for startups and organizations with limited budgets. Likewise, the remote staffing costs are higher since the organization has to look into recruitment, payroll, resources, and many more.

Enhance Business Operation: When an organization outsources, they simply select a third-party company to carry out the business or a project’s requirements on a contract basis. Once the deal is made, the organization can shift its focus on the project’s progress and output. However, with remote staffing, the company should oversee all aspects of the process, from recruiting to task assignment, and guide the remote worker to achieve the intended business goals.

Leverage More Services: In both remote staffing and outsourcing organizations can leverage more services from a global pool of skilled talents. In outsourcing the organization has the opportunity to push boundaries and experiment with innovations. The firms have access to a wider pool of talent and they can choose the best candidate according to their project requirements. However, in remote staffing, firms have a remote staff that works for them and does not have access to as many options and expertise as in outsourcing.

Risk Mitigation Measures: Outsourcing service-providing firms have dedicated resources to produce high-quality results within the expected timeframe. Similarly, they are equipped with contingency measures, quality control, and backup plan to mitigate the risks. However, in remote staffing, if the remote team doesn’t have the required skills and proper communication regarding project requirements and expected outcome it could bring risks to project completion as desired.

Why is Nepal better for outsourcing over remote work?

In recent years, Nepal has been emerging as an ideal destination for offshoring. The country has developed as a prominent outsourcing destination due to its skilled workforce, cost-effectiveness, and favourable business environment. Nepal offers a skilled talent pool of qualified individuals in several fields including Science and technology, software development, customer support, human resource, and many more.

Outsourcing firms in Nepal offer services at a relatively low cost in comparison to other South Asian countries and regions. Similarly, excellent English proficiency among professional personnel and timezone flexibility are other factors that have helped Nepal expand its position in the outsourcing business.

Furthermore, many companies in Nepal have years of operational experience and excellent resources and have been providing outsourcing services across the US, UK, Australia, and other European countries. As such, outsourcing companies can directly work with these companies and have access to skilled talents and experts based on their business requirements. This is another reason why Nepal is better off outsourcing over remote work.

Since, outsourcing offers more cost-effectiveness, flexibility, and leveraging more services to client organizations without having to take on the burden of recruitment and operation, outsourcing in Nepal can be the best option over remote staffing.

Kantipur Management as the partner for outsourcing in Nepal

Kantipur Management, leading no #1 Outsourcing company in Nepal provides different staff outsourcing services that include project outsourcing, offshoring, onshoring, IT outsourcing, and more. Depending on the company’s nature, these services can be customized as per the needs and demands of the client company. Currently, the organization has more than 150 clients alongside 1200+ call centre agents. The company has been serving some notable clients from Nepal including Ncell, Subisu, Kantipur Media Group, Citizens Bank, Dish Home, and also various wings of Nepal Government. The company specializes in inbound and outbound call centre management, call centre management and training, telesales campaign management, software development, and CRM solutions. Furthermore, the company recently received ISO 9001:2015 certification in human resource solutions, which adds to the company’s credibility, client satisfaction, and risk reduction.

If you are looking for a trusted and certified organization that provides outsourcing services in human resources, call centre management and training in Nepal, Kantipur Management can be the right choice for you.

Key Takeaway

Remote staffing and outsourcing can both benefit the organizations and assist the organization in establishing itself in a competitive business environment by providing access to a global pool of talents and cost-effectiveness.

However, we believe that outsourcing is the best option for organizations looking for a third-party company to carry out and develop projects in a defined time frame. It can be an excellent solution, particularly for start-ups or business establishments with limited funds. Furthermore, outsourcing with an accredited company can be more beneficial to the firms to avoid risks and challenges of delays in project completion, failure to deliver the desired outcome, and potential communication challenges.

Satish Sharma, Co-Founder and Operation Director at Kantipur Management Private Limited.