SERVICE

Call
Center
Management

Call Center Management

Customers’ expectations are changing — we level up the experience.

https://kantipurmanagement.com/wp-content/uploads/2023/08/homepc2-1.png

Inbound Call Center

Inbound Call Center

At Kantipur Management Private Limited, we specialize in delivering top-tier Call Center services that cater to the diverse needs of businesses worldwide. Our dedicated team of skilled professionals is committed to providing exceptional customer experiences and driving customer satisfaction to new heights. With a focus on quality, efficiency, and personalized solutions, we empower your business to excel in customer engagement.

0123456789001234567890%

FCR

0123456789001234567890%

CSAT

0123456789001234567890%

ACR

0123456789001234567890%

Service Level

BPO Services
BPO Services

Outbound Call Center

Outbound Call Center

At Kantipur Management Private Limited, we take outbound communication to the next level with our comprehensive Outbound Call Center services. Our strategic approach focuses on expanding your business reach, driving sales, and nurturing valuable customer relationships. With a team of skilled professionals and cutting-edge technology, we empower your business to proactively engage with your target audience and achieve remarkable results.

0123456789001234567890M+

Interactions per Year

01234567890012345678900123456789001234567890 +

Satisfied Employees

0123456789001234567890%

Service Level

0123456789001234567890%

ESAT

BPO Services

Customer Support Excellence

Our 24/7 customer support ensures that your clients receive the assistance they need, when they need it. From general inquiries to technical troubleshooting, we offer comprehensive solutions that enhance customer loyalty and brand reputation.

Order Management and Processing

Streamline your order management process with our efficient order processing solutions. From order placement to tracking and issue resolution, we ensure a smooth and hassle-free customer journey.

Technical Support

Leave technical challenges to us. Our experienced technical support team is equipped to handle complex issues, providing accurate solutions and expert guidance to your customers.

Telemarketing, Sales and Lead Generation

Our telemarketing and sales and lead generation offering is a turnkey solution that helps businesses of all sizes generate new leads, close more sales, and grow their business.

Help Desk, Chat and Email Support

Enhance user experience with our comprehensive help desk services with chat and email support. We offer prompt and reliable assistance to users, resolving their queries and ensuring smooth software usage.

Appointment Setting

Secure meaningful appointments with decision-makers. Our highly skilled customer service agents engage prospects, highlight your offerings, and schedule appointments that matter your business growth.

Project Delivery Structure

Process
  • Understanding expectations
  • Outline the process requirement
  • Define process delivery plan
People
  • Hiring talents for the process
  • Onboarding, Technology Training
  • Culture – Know how, Dos and Don’ts
  • Ready for production
Talent Development
  • Training and Needs Analysis
  • Continuous Development Plan
  • Up skilling and Certification
Performance
  • Key Process Performance Metrics
  • People – Employee Satisfaction
  • Quality Management System – Live, Side-by-Side, Recorded
https://kantipurmanagement.com/wp-content/uploads/2023/08/kmpl-kantipur-call-center.jpg

Why Choose Our Services

Results-Driven Approach

We are dedicated to delivering tangible results that align with your business objectives and contribute to your growth.

Customer-Centric Approach

We prioritize understanding your customers’ needs to deliver personalized experiences that exceed expectations.

Professional Outreach

Our team of trained professionals ensures that every interaction reflects positively on your brand, fostering trust and credibility.

State-of-the-Art Technology

Our advanced call center technology ensures seamless call routing, efficient issue resolution, and accurate data management.

Scalability

Whether you’re a startup or an established enterprise, our flexible solutions can adapt to your evolving business requirements.

Skilled Professionals

Our team consists of trained and experienced people who provide exceptional service and maintain high standards of professionalism.

Cost-Effective

Benefit from cost savings without compromising on service quality. Outsourcing your call center needs to us allows you to allocate resources more strategically.

Our Services

Experience seamless customer interactions. Elevate your online presence through Social Media Management, fostering meaningful connections and enhancing brand impact.
Enhance call center efficiency with our specialized services. Inbound ensures great customer care, and Outbound strengthens sales. Elevate experiences and achieve goals.
Maximize data value with our thorough entry and processing. Typing, formatting, validation, and transformation, we convert raw data to insights, resulting smarter decisions.
Simplify workforce management with our comprehensive staffing, EOR and payroll management services. We ensure a seamless process that empowers your business growth.
Optimize your finances with our accounting and bookkeeping services. From precise bookkeeping to seamless accounting and tax compliance, we ensure accuracy and compliance.
Optimize medical operations from billing and processing to coding and record keeping, we handle healthcare finances, ensuring accurate records, allowing you to focus on delivering quality patient care.
Elevate mortgages with our Mortgage and reporting services. From documentation and compliance to coordination and credit checks, we streamline the process for your financial success.
Boost security with our surveillance services. From remote CCTV monitoring to voice recording and quality audits, we offer comprehensive solutions. Rely on us for top-notch premises security.
union pay
tvs
ncell16112022032917-1670488105
vianet
citizens
union pay
shine
crisp
govt of nepal
hello-sarkar-np
dish home nepal

https://kantipurmanagement.com/wp-content/uploads/2023/07/kmpl-logo-1.png

Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.

Lagankhel-19,  Lalitpur, Nepal | Email: info@kantipurmanagement.com
Phone No:  +977 1 5430599, 5432572 | +977 9801016516

Copyright 2023. Kantipur Management Pvt Ltd . All rights reserved.