JobsCUSTOMER SERVICE REPRESENTATIVE

Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing. The professional team at KMPL acknowledge our customer centric approach and follow thorough understanding in meeting the customer expectations from the start of our journey, together.

JOB DESCRIPTION

  • Target identification and sales planning
  • Actively manage your own pipeline of qualified prospects.
  • Work with the management team to prioritise prospects.
  • Sales Administration
  • Maintain updated sales records and prospect status on the CRM platform.
  • Work closely with the management team to forecast and allocate resources for new prospects, requests, and requirements.
  • Customer Support
  • Answer all questions related to Zegal and escalate when necessary
  • Educate and empower our customers to become better Zegal users
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Drive product change and improvement to make Zegal the leading support platform
  • Update and maintain CRM with engagement activities

JOB SPECIFICATION

  • Ability to empathise with customers in a genuine way that lets them know you care about their issues.
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
  • Account management experience and experience in building and nurturing longer-term relationships with clients.
  • 6 months of experience in selling to small and medium enterprises and/ or Customer Service.

EDUCATION DESCRIPTION

  • Intermediate Completed

Applying Procedure:

Interested candidates meeting mentioned criteria are requested are requested to send their resume at recruitment@kantipurmanagement.com.np by mentioning position applied.

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Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.

Lagankhel-19,  Lalitpur, Nepal | Email: info@kantipurmanagement.com
Phone No:  +977 1 5430599, 5432572 | +977 9801016516

Copyright 2023. Kantipur Management Pvt Ltd . All rights reserved.