About Us
About Us
BPO and HR Services : We’re Your Trusted Partner
BPO and HR Services : We’re Your Trusted Partner
Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing. The professional team at KMPL acknowledge our customer centric approach and follow thorough understanding in meeting the customer expectations from the start of our journey, together.
We continue to thrive and bring positive impact to our customers, and employees every day.
Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing. The professional team at KMPL acknowledge our customer centric approach and follow thorough understanding in meeting the customer expectations from the start of our journey, together.
We continue to thrive and bring positive impact to our customers, and employees every day.
Customer Service Management ⭐⭐⭐⭐
84.54%
Human Resources Solution ⭐⭐⭐⭐
89.75%
Sales, Marketing and Distribution ⭐⭐⭐⭐
91.47%
Traning and Development ⭐⭐⭐⭐
93.98%
OUR MILESTONES
18+ Clients, 1500+ Employees.
OUR MILESTONES
18+ Clients, 1500+ Employees.
OUR VALUES
Integrity
Uphold honesty, transparency, and ethical behaviour in all interactions, with employees and customer
Customer Centricity
Focus on understanding and meeting customer needs and deliver memorable experiences
Trust
Trust on our Employees, Customers and Partners to deliver best services and lasting association.
EXECUTIVE TEAM
We Believe Explore a new level of excellence with Kantipur Management. Allow them to enhance your business, simplify your operations, and unleash your maximum potential. We help businesses succeed with the core values that enabled us to be where we are today: Discover the possibilities and embark on a path to success with its unparalleled services below.
Pareshor Kharel Co-Founder and Managing Director
Pareshor Kharel has 15 years of experience setting up, managing and scaling customer experience contact centers. Serving as the Managing Director for Kantipur Management from 2014 to 2023, he has been involved in strategic planning, talent acquisition, operational process optimization and client relationships.
Prior to founding Kantipur Management, he served as the Managing Director of Rolling Plains, a call and contact center company. In this role, he gained extensive experience in setting up and managing customer experience centers. He has also consulted with telecom, internet service providers, and government agencies to help them set up customer experience centers of varying sizes, from 5 seats to 200 seats.
Mr. Kharel is a highly experienced and knowledgeable professional in the customer experience industry. He has a proven track record of success in setting up and managing customer experience centers that deliver excellent service to customers. Kantipur Management is well-positioned to provide its clients with the same level of expertise and service.
Satish is the Co-founder and Director at Kantipur Management. He is a seasoned sales and marketing professional with 10 years of experience in the BPO/BPM industry. He leads the marketing and sales. Satish has a deep understanding of the industry and a strong network of clients and partners. Satish’s passion for customer satisfaction has helped create innovative solutions that meet the needs of clients, and the leadership skills have allowed him build a highly skilled team delivering exceptional results.
Co-Founder, DirectorSatish Sharma
Mritunjay is a professional having 20+ years of experience in the BPO industry. His proficiencies encompass Contact Center Management, Back Office Management, Quality Management System etc. He stands out for his adeptness in optimizing operations through SOP implementation, continuous process enhancement, strategic planning, and fostering employee growth development. With the managerial role at Kantipur Management, Mritunjay oversees the Contact Center Operations.
General Manager - OperationsMritunjay Kumar
Alok is a human resource professional, a strategic partner in achieving the people-centered goals of the organization. With over a decade of experience, he brings wealth of knowledge, expertise, and a proven track record of success to the organization, promoting a positive workplace culture, enhancing employee development to drive organizational growth, Alok oversees the operations and Human Resources functions at Kantipur Management.
Manager - Admin & HRAlok Kumar
Project Sales HeadHem Raj Khatiwada
Head - ITVishwo Adhikari
Lead - Training & QualitySalin Sharma
EXPERIENCES WITH KMPL
Positive and learning environment for novice to kick start your career with the BPO services the company offers.
Right place to learn, grow and contribute towards creating memorable experiences.
Professional and dedicated team, understands business needs & align to enhance the overall customer experience.
Delivering Excellent Results
The company helped achieve higher FCR and CSI with the excellent work and support function they have in place.
Working for over two years, good friendly work environment & care for employees.
LIFE AT KMPL
Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.
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