About Us

About Us

BPO and HR Services :  We’re Your Trusted Partner

BPO and HR Services :  We’re Your Trusted Partner

Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing. The professional team at KMPL acknowledge our customer centric approach and follow thorough understanding in meeting the customer expectations from the start of our journey, together.

We continue to thrive and bring positive impact to our customers, and employees every day.

Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing. The professional team at KMPL acknowledge our customer centric approach and follow thorough understanding in meeting the customer expectations from the start of our journey, together.

We continue to thrive and bring positive impact to our customers, and employees every day.

Customer Service Management ⭐⭐⭐⭐

84.54%

85.54%

Human Resources Solution ⭐⭐⭐⭐

89.75%

89.75%

Sales, Marketing and Distribution ⭐⭐⭐⭐

91.47%

91.47

Traning and Development ⭐⭐⭐⭐

93.98%

93.98

OUR MILESTONES

2014
Year of Establishment, 2 Clients, 32+ Employees
2015
Call Center outsourcing inbound service (semi-managed) for an ISP 80+ Employees
2017
Sales process outsourcing, Staffing Service for Telecom, DTH, Banks 7 Clients, 300+ Employees.
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2023
20M+ Customer Interactions/year,
18+ Clients, 1500+ Employees.
2021
Call Center Outsourcing for Telecom, ISP, Automobile, MedExpo etc 15 Clients, 1200+ Employees
2019
Outbound Sales, Inbound Call Center for ISP & Govt. Agencies 10 Clients, 700+ Employees

OUR MILESTONES

2014
Year of Establishment, 2 Clients, 32+ Employees
2015
Call Center outsourcing inbound service (semi-managed) for an ISP 80+ Employees
2017
Sales process outsourcing, Staffing Service for Telecom, DTH, Banks 7 Clients, 300+ Employees.
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2023
20M+ Customer Interactions/year,
18+ Clients, 1500+ Employees.
2021
Call Center Outsourcing for Telecom, ISP, Automobile, MedExpo etc 15 Clients, 1200+ Employees
2019
Outbound Sales, Inbound Call Center for ISP & Govt. Agencies 10 Clients, 700+ Employees
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OUR VALUES

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Integrity

Uphold honesty, transparency, and ethical behaviour in all interactions, with employees and customer

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Customer Centricity

Focus on understanding and meeting customer needs and deliver memorable experiences

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Trust

Trust on our Employees, Customers and Partners to deliver best services and lasting association.

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EXECUTIVE TEAM

We Believe Coming together is a beginning, staying together is progress, and working together is success. Explore a new level of excellence with Kantipur Management. Allow them to enhance your business, simplify your operations, and unleash your maximum potential. We help businesses succeed with the core values that enabled us to be where we are today: Discover the possibilities and embark on a path to success with its unparalleled services below.

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Pareshor Kharel  Co-Founder and Managing Director

Pareshor Kharel has 15 years of experience setting up, managing and scaling customer experience contact centers. Serving as the Managing Director for Kantipur Management from 2014 to 2023, he has been involved in strategic planning, talent acquisition, operational process optimization and client relationships.

Prior to founding Kantipur Management, he served as the Managing Director of Rolling Plains, a call and contact center company. In this role, he gained extensive experience in setting up and managing customer experience centers. He has also consulted with telecom, internet service providers, and government agencies to help them set up customer experience centers of varying sizes, from 5 seats to 200 seats.

Mr. Kharel is a highly experienced and knowledgeable professional in the customer experience industry. He has a proven track record of success in setting up and managing customer experience centers that deliver excellent service to customers. Kantipur Management is well-positioned to provide its clients with the same level of expertise and service.

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Satish is the Co-founder and Director at Kantipur Management. He is a seasoned sales and marketing professional with 10 years of experience in the BPO/BPM industry. He leads the marketing and sales. Satish has a deep understanding of the industry and a strong network of clients and partners. Satish’s passion for customer satisfaction has helped create innovative solutions that meet the needs of clients, and the leadership skills have allowed him build a highly skilled team delivering exceptional results.

Co-Founder, DirectorSatish Sharma

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Mritunjay is a professional having 20+ years of experience in the BPO industry. His proficiencies encompass Contact Center Management, Back Office Management, Quality Management System etc. He stands out for his adeptness in optimizing operations through SOP implementation, continuous process enhancement, strategic planning, and fostering employee growth development. With the managerial role at Kantipur Management, Mritunjay oversees the Contact Center Operations.

General Manager - OperationsMritunjay Kumar

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Alok is a human resource professional, a strategic partner in achieving the people-centered goals of the organization. With over a decade of experience, he brings wealth of knowledge, expertise, and a proven track record of success to the organization, promoting a positive workplace culture, enhancing employee development to drive organizational growth, Alok oversees the operations and Human Resources functions at Kantipur Management.

Manager - Admin & HRAlok Kumar

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Project Sales HeadHem Raj Khatiwada

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Head - ITVishwo Adhikari

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Lead - Training & QualitySalin Sharma

EXPERIENCES WITH KMPL

Positive and learning environment for novice to kick start your career with the BPO services the company offers.

Right place to learn, grow and contribute towards creating memorable experiences.

Professional and dedicated team, understands business needs & align to enhance the overall customer experience.

Delivering Excellent Results

The company helped achieve higher FCR and CSI with the excellent work and support function they have in place.

Working for over two years, good friendly work environment & care for employees.

LIFE AT KMPL

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Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.

Lagankhel-19,  Lalitpur, Nepal | Email: info@kantipurmanagement.com
Phone No:  +977 1 5430599, 5432572 | +977 9801016516

Copyright 2023. Kantipur Management Pvt Ltd . All rights reserved.