In today’s competitive business environment, firms need to deliver exceptional customer experience to expand global reach and engage with customers from diverse backgrounds all around the globe. With the rising demand for BPO services in Nepal, we have been enhancing customer experience and engagement to achieve scalability and broadening business horizons. Here are reasons to...
In recent years, customer experience Trends have emerged as an important component in driving business success. Due to the COVID-19 epidemic, new customer experience norms have emerged, making it even more essential for meeting expectations. This landscape is expected to evolve further in 2023, with breakthrough technology and changing consumer behavior and expectations. Likewise, it...
Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway will close the loop on focusing solely on the bottom line.
Nepal, dwelling in the Himalayas, is well-known for its rich culture, warm hospitality, and breathtaking landscapes. Its economic progress highlights diverse sector customer service. Prominent in all industries, Nepal’s customer service landscape is a potent mix of opportunities and challenges, especially in Banking, Hotels, Airlines, and Telecom. Vince Lombardi’s quote, “It takes months to find...
In today’s dynamic business landscape, the value of going above and beyond for customers is worth its weight in gold. Exceptional customer service is essential for building strong relationships and brand loyalty. It relies on empathy, patience, and effective communication, often eased through inbound call centers. What is an inbound call center? An inbound call...
Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.
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