Our Process – Trusted BPO and HR Outsourcing Company in Nepal

Your search for the BPO and Outsourcing partner ends here. We follow a systematic approach in matching your needs, assessing the capability match and then proceed for execution strategy.

Our driving values Integrity, Customer Centricity, and Trust underline the approach we follow in understanding and delivering your requirements. As we proceed in our conversations, we get to realize the matching capability, our potential in matching your needs and a planned delivery process.

1. Connect

The first step is to connect with you, identify the business processes that you find suitable for outsourcing. We review your requirements, understand the processes to be outsourced or sourced, speed of delivery, and expected results. Once we have these identified we proceed further.

https://kantipurmanagement.com/wp-content/uploads/2019/09/blog-10-640x427.jpg

2. Communicate

Once we have the clear understanding of the requirement, we take time to materialize, create a plan of action, for process, resources, and timeline. Once we have the details prepared, we communicate with your team and finalize the project and process.

https://kantipurmanagement.com/wp-content/uploads/2019/09/blog-11-640x427.jpg

3. Set-Up

The real testament begins for us hereon. The promised timelines guide us through the set-up process to ensure we match the requirements finalized with you. Depending on the urgency the set-up progresses. At each phase, updates are communicated with you such that you have complete view on what’s happening for your process.

https://kantipurmanagement.com/wp-content/uploads/2019/09/blog-06-640x427.jpg

4. Go-Live

Our partnership for success takes the ride - the process is live. We follow through the commitments we commence our reporting to you the progress of process and performance. You have complete visibility of what is happening, you share your feedback, and we continue to improvise together with you.

https://kantipurmanagement.com/wp-content/uploads/2019/09/blog-15-640x427.jpg

5. Monitoring and Evaluation

The outsourced processes of customer support, talent sourcing services, each have pre-defined metrics of performance we agreed. We begin our formal reviews, track performance, and take corrective action as needed.

https://kantipurmanagement.com/wp-content/uploads/2019/09/blog-18-640x427.jpg

6. Continuous Improvement

We believe in continuous improvement. The feedback is formalized and turned to action for implementation. Continuous improvement is not only for performance also for people, process, and the results. The trust we build from our initial conversation, we follow through each aspect of our partnership and renew our trust each cycle, winning together.

https://kantipurmanagement.com/wp-content/uploads/2019/09/blog-17-640x427.jpg

Why Choose Our Services

Results-Driven Approach

We are dedicated to delivering tangible results that align with your business objectives and contribute to your growth.

Customer-Centric Approach

We prioritize understanding your customers’ needs to deliver personalized experiences that exceed expectations.

Professional Outreach

Our team of trained professionals ensures that every interaction reflects positively on your brand, fostering trust and credibility.

State-of-the-Art Technology

Our advanced call center technology ensures seamless call routing, efficient issue resolution, and accurate data management.

Scalability

Whether you’re a startup or an established enterprise, our flexible solutions can adapt to your evolving business requirements.

Skilled Professionals

Our team consists of trained and experienced people who provide exceptional service and maintain high standards of professionalism.

Cost-Effective

Benefit from cost savings without compromising on service quality. Outsourcing your call center needs to us allows you to allocate resources more strategically.

Experience with KMPL

Great place to learn & grow

Positive and learning environment for novice to kick start your career with the BPO services the company offers.

https://kantipurmanagement.com/wp-content/uploads/2023/09/th-1151760072.jpg

Glassdoor

Creating Memorable Experiences

Right place to learn, grow and contribute towards creating memorable experiences.

Trustpilot

Team of Professionals

Professional and dedicated team, understands business needs & align to enhance the overall customer experience.

https://kantipurmanagement.com/wp-content/uploads/2023/09/Best_CRM_KMPL.jpg

Goodfirms

Delivering Excellent Results

The company helped achieve higher FCR and CSI with the excellent work and support function they have in place.

Clutch

Creates customer happiness and personal growth

Working for over two years, good friendly work environment & care for employees.

Google

Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.

Lagankhel-19, Lalitpur, Nepal | Email: info@kantipurmanagement.com
Phone No: +977 1 5430599, 5432572 | +977 9801800012