SERVICE
Digital Customer Experience
Digital
Customer Experience
Digital Customer Service
Digital Customer Service
Improve customer satisfaction and efficiency with our digital customer service and support solutions. Our digital customer service and support solutions can help you improve customer satisfaction, efficiency, and reduce costs. We offer a variety of channels, such as live chat, chatbots, and self-service portals, so that customers can get the support they need, when they need it. Our team of experienced customer service professionals is available 24/7 to provide quick and accurate support.
FCR
CSAT
ACR
Service Level
Social Media Management
Social Media Management
In today’s digital world, social media is a powerful tool for businesses to connect with customers, build relationships, and grow their brand. Our social media management solutions can help you take advantage of this opportunity and achieve your business goals. We offer a comprehensive range of social media management services, including:
Content creation: We will create engaging and informative content that will help you attract and engage your target audience.
Campaign management: We will develop and execute social media campaigns that will help you achieve your marketing goals.
Analytics: We will track your social media performance and provide you with insights that you can use to improve your results.
FCR
CSAT
Service Level
ESAT
Chat Support
Chat support is a convenient and efficient way to get help from a live agent. Our chat agents are trained to know your products and services, and available 24/7 to answer your questions and help you resolve any issues. With Chat support provide quick and easy access to your customers.
Email Support
Email support is a reliable and efficient way to get help from a customer service representative. Our email agents are trained to know your process, products, and services, and available 24/7 to answer customer questions and help resolve issues. Offer detailed response to customers with email support.
SEO and Content Marketing
Two essential components for successful online marketing strategy. SEO helps to improve your website’s ranking in search engine results pages; content marketing helps to attract and engage visitors to your website. With SEO and content marketing drive traffic to your website, generate leads, and increase sales.
Content Creation
Creating relevant, engaging, and informative contents in a variety of formats, such as blog posts, infographics, social media posts, videos, and more. It is essential for all business sizes to reach the target audience and achieve their marketing goals.
Campaign Management
Plan, execute, track, and analyze social media campaigns. Generate leads and sales funnel with strategic content creation, campaigns in social media that are effective and efficient.
Paid Advertising
A great way to reach the targeted audience and drive traffic. With paid advertising, you can choose the keywords and phrases that you want your ads to appear for, and set a budget that you are comfortable with, generate leads and sales.
Project Delivery Structure
- Understanding expectations
- Outline the process requirement
- Define process delivery plan
- Hiring talents for the process
- Onboarding, Technology Training
- Culture – Know how, Dos and Don’ts
- Ready for production
- Training and Needs Analysis
- Continuous Development Plan
- Up skilling and Certification
- Key Process Performance Metrics
- People – Employee Satisfaction
- Quality Management System – Live, Side-by-Side, Recorded
Why Choose Our Services
Our Services
Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing.
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